Hospitality, Travel and Tourism - Business and Economics Books - 1

In this sub-category you will find - Hospitality, Travel and Tourism - Business and Economics books. There are 5 books in it.

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Cost Control in the Hospitality Industry
	This book is ideal for professionals in the hospitality fields who may be looking for answers to cost containment beyond traditional discussions of cost control. The book offers a realistic view of the activities of cost containment factors, which may have been overlooked by other authors. The authors have re-assessed the methods of cost control to address and compensate for the significant waste and theft in the areas of purchasing, receiving, storage, production, and service. For restaurant/hotel managers, food and beverage managers, casino personnel who want to keep up with current thinking. Cost Control in the Hospitality Industry
Hotel and Motel Management and Operations
	Provides information on every facet and department of the hotel operations and management. Covers all aspects of hotel and motel development, hotel management, hotel operation, hotel accounting and controls, and the future of the hotel industry. Hotel and Motel Management and Operations
Human Resource Management: A Customer-Oriented Approach
	'Human Resource Management: A Customer Oriented Approach' addresses the needs of human resource management in the hospitality industry. Drawn from industry research and developments in real organizations, the book presents a comprehensive and practical discussion of the human resource issues unique to the hospitality industry. Dedicated to identifying and addressing customer needs, developing outstanding service, and maintaining total quality service; the book presents the role of HRM activities and provides applications of those functions to improving service, productivity, and profit. It presents total quality management in a practical manner so readers can apply these ideas in the workplace. And it emphasizes diversity, ethics, discrimination, and the ways hospitality managers address these issues. A valuable reference for any manager in a hospitality business seeking to improve the functioning of that organization. Human Resource Management: A Customer-Oriented Approach
Service at Its Best: Waiter-Waitress Training
	The #1 competency-based training guide covers everything a waiter or waitress needs to know to be successful in the today's dynamic and competitive restaurant industry. Softcover. Service at Its Best: Waiter-Waitress Training
Team Power: Managing Human Resources in the Hospitality Industry
	In order to succeed, and successfully grow, hospitality organizations are refocusing traditional approaches to 'managing people.' This refocus is necessitated by what has been referred to as the 'paradigm shift' of hospitality human resource management. This paradigm shift is driven forward by forces outside of the hospitality industry. They include new designs for flatter organizations, more information sharing, the concept of empowerment, new training and induction models, and the changed expectations of employees. However, and most importantly, it is driven by the concept of 'king customer' upon which much of the quality management movement is based. Teamwork is the bedrock upon which all these concepts are based. Teamwork has become the dominant form of organizational design. The need to learn to become an effective team player and, indeed, becoming a team leader is critical to successful teamwork. Team Power explores the modern approach to leadership—a new approach that requires traditional 'personnel managers' to think in a different way. Total Quality Management and the 'Paradigm Shift' Human resource planning—organizing, coaching, and championing Key aspects of labor law Building successful teams Empowerment and job enrichment Developing a positive team and work climate Respect, corporate culture, and diversity Motivation and elements of leadership Change: a step-by-step approach Recruitment and selection—avoiding discrimination in the hiring process Approaches to discipline Preventing sexual harassment in the workplace Problem solving and decision making Compensation, benefits and labor costs, and employment regulations Team Power: Managing Human Resources in the Hospitality Industry

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